IceCreamBallMaker.com strives to
provide the best customer service possible. We accomplish this by answering all
your questions within 24 hours either by phone or e-mail. If you need an answer immediately, please do not hesitate to contact us by phone toll-free at 1-866-552-4749. We ship all orders quickly and offer a simple, hassle-free shopping experience.
IceCreamBallMaker.com carries a
great selection of novelty products and prides itself
on being the quickest solution for your novelty needs. At
IceCreamBallMaker.com, customer
service is our highest priority and we are committed to providing you with
quality products at affordable prices.
If you find or have an issue with our products, simply contact us and return the
unused product within 30 days for a full refund. We thank you for your patronage
and look forward to filling your order to your utmost satisfaction.
Delivery Of Your Order
All orders are shipped within 24-48 hours of being processed.
Shipping costs, which include handling, are shown for U.S., Canada & International destinations in the third step of the Order Process. These costs are downloaded directly from the post office and UPS courier based exactly on the total weight of your order and your zip/postal code. This method gives our customers a variety of options to select the one (delivery window & respective cost) that best meets their needs.
Please note all shipping times and costs regarding the shipping method you select. Those who have not received their orders after the scheduled delivery date should notify us for immediate tracking. If your order is not received to your satisfaction, contact us and we will remedy the problem at once.
For check and Money Order payments, the orders will be filled and shipped the day after your check/money order has been received and cleared.
We ship Monday through Friday.
**Please be sure to provide a correct and complete address for shipping.
We use UPS Courier Services for Priority Delivery. ***We are not
responsible for any Duties, taxes, tariffs or customs brokerage fees.
To notify us of a problem, simply call us toll free at 1-866-552-4749 or send a copy of your order confirmation, along
with a brief description to:
info@icecreamballmaker.com and please
have your order number ready.
For all e-mail correspondence, please put your order tracking number in the
subject line.
If you do not see your country listed in the Billing information drop-down menu, please contact the Customer Service Department at 905.553.5849 (or by e-mail).
**Please be sure to provide a correct and complete address for shipping.
Payment:
Confirmation emails are automatically generated once payment has been received and your order has been shipped.
We accept PayPal or Credit Card as our preferred payment method for immediate next day shipment.
All online payments must be made in U.S. Funds. We also accept Checks & Money Orders, payable to:
BRI-GUY
Please Note: All payments will be in U.S. or Canadian Currencies. **Canadian customers must
pay all applicable taxes.
We accept Visa and MasterCard toll free at 1-866-552-4749
and through our secure online website. For customers wishing to pay by Amercian Express or Discover cards can do so by going through the Paypal process online. Please do not send cash through the mail!
All orders must be paid for before they are shipped. We do not accept COD’s.
Cancellations:
All cancellations of your order must be received NO LATER THAN 12:00 PM (EST) THE NEXT BUSINESS DAY.
We strive to fill your order and ship it at 1:00 pm (EST) the next business day to ensure you receive your product in a timely manner. After your product has been shipped, you may not cancel your order.
To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to:
info@icecreamballmaker.com ®
Refunds & Returns:
We accept returns on the following items:
- Incorrect Item Shipped
- Item is damaged upon receipt (photographic proof must be sent)
It is our desire for you to be happy and satisfied with your purchase and our service. We appreciate the opportunity to resolve any situation so as to keep you, our customer, coming back. We are verified members of Paypal, Paymenttech and Moneris Financial Services to show our trustworthiness and to promote buyer confidence.
All returns must be made within 30 days of the date which your order was
received. All items must be returned in the condition they were received. We do not accept items that
have been opened from their original packaging. Please securely package all unopened items to avoid damage
during return shipping.
IceCreamBallMaker.com reserves the right to refuse any merchandise that does not meet these guidelines. Any returned order that does not conform to the above guidelines will not be accepted for return or exchange, and will be "Returned to Sender" by
IceC reamBallMaker.com . Once received, your card will be credited in 1 to 2 business days. Refund checks will be issued
in approximately 3 to 5 business days.
You may also contact the Customer Service Department by calling toll-free in the United States and Canada at 1-866-552-4749 (for those outside of North America, please call 905.553.5849).
Exchange Policy
Please include a copy of your invoice with the UNUSED merchandise that is to be exchanged and write the items that you would like to exchange.
All exchanges must be made within 60 days of the date which your order was received. All items must be returned in the condition they were received. A $15.00 re-shipping and handling fee will be applied to
all exchange orders.
Customer Service:
You may contact the Customer Service Department at any time with comments or questions toll-free in the
United States and Canada at 1-866-552-4749 (for those outside of North America, please call 905.553.5849). Feel free to leave us a message if calling after
hours.
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